Mystical Events

Total Event and Meeting Planning
with Entertainment

Customer Service with Aloha
THE BASICS (2 Hours)
An excellent primer for those in new service positions and a great review for senior level staff, Customer Service with Aloha - the Basics teaches participants:

The 5 key behaviors associated with World Class Service

The 4 most important Customer Service attitude traits

A simple, non-intimidating 3-step process for conflict resolution

The means for connecting all of these concepts with their individual gifts of Aloha!
INTERMEDIATE SKILL BUILDING (4 Hours)
Customer Service with Aloha - Intermediate Skill Building includes all of the topics from the Basics session and:

Practical steps to identify and overcome the challenges to providing Customer Service with Aloha

The 6 vital truths every world class customer service professional remembers during each interaction with a customer

Extended skills practice based on real-world case studies of customer service situations in a variety of contexts


With Michael Millis as Instructor . . .

ADVANCED TEAM PRACTICE (FULL DAY)
Customer Service with Aloha - Advanced Team Practice includes all of the topics in the Basics and Intermediate Skill Building sessions as well as:

Team building to energize, celebrate and motivate staff communication, commitment and follow-through

Collaborative, engaging activities to discover the unique theme that inspires the entire team to provide exemplary customer service

Creating a Team Service Vision

In-depth case studies to reinforce and apply the team’s vision of Service with Aloha in real-world scenarios
JUST FOR MANAGERS
Leading Customer Service with Aloha (4 Hours)

Review the key behaviors and attitudes associated with world class service

Strategically work through the 6 critical steps for building a service culture

Develop - and be ready to implement - a plan for evaluating and rewarding your staff’s performance


Enhance your Customer Relations as your employees enjoy the lessons, inspiration and activities which focus on professional customer service traits and attitudes - and attain the knowledge to overcome the challenges of providing World Class Customer Service with Aloha in Hawaii's marketplace

Call today to bring Customer Service with Aloha to your Customer Relations Team


Mystical Events
Home Page
Contact
Mystical Events
Corporate Services
Home Page